CONVERSATIONAL AI: FUNDAMENTALS FOR BEGINNERS

What is AI?

AI stands for Artificial Intelligence. There are some machines programmed to think like humans and mimic their actions. AI refers to the simulation of human intelligence in these machines. The term AI is usually applied to any machine that shows traits linked with a human mind. These include learning and problem-solving.

What is conversational AI?

Conversational AI is a great tool for most people. It uses machine learning to talk with users in a natural and personalized way.

There are three separate technologies involved in conversational AI. These are speech identification, artificial intelligence, and messaging apps.

Some software combines these features to carry on a human-like conversation. These are often called a bot or chatbot.

Virtual assistants, like Google Home or Amazon Alexa, give a conversational AI experience. Conversational interfaces already evolved a lot. Its growth and development helped it to be able to deliver a rich and helpful user experience.

Bots and chatbots

Where can we find conversational AI?

Bots and chatbots are almost everywhere. Examples are the assistants on mobile phones, support desk chats, and automated replies.

Bots started on external devices and its popularity keeps on increasing. AI systems are now found within plenty of wearables such as watches. AI is also available for home speakers.

These kinds of devices are becoming more and more common. So is the AI technology behind them. There are many companies providing AI solutions today, such as Clinc. AI solutions have a great impact on e-commerce and the entire customer experience.

How does AI affect customer engagement?

There are many people who consider AI to be the future of customer service. This is most true when it comes to business applications. AI is an excellent engagement tool in many ways.

Fluid, personalized conversations

Consumers usually expect an omnichannel experience. They want something that moves with them across all their devices. Conversational AI provides a customized and seamless experience for each person.

Less staff

There is no need to hire any extra staff since bots can do most of the jobs. It allows automation for most businesses. Chatbots can answer basic questions and even help with more complicated problems.

 High satisfaction among customers

Conversational AI saves time which improves work performance. Most customers are usually satisfied with the help they get from chatbots. The automated responses are more effective than inexperienced workers.

Conversational AI uses are endless. Bots and chatbots can have various roles. These include lead generation, customer support, post-purchase customer insights, and even analytics.